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Privacy Policy
1. Who is responsible for processing your data?
The controller of your personal data is MS Academy Learning Solutions SL (hereinafter, “MS ACADEMY”), with CIF B75319871, and address at Calle Serrano, 93, 3ºE, 28006, Madrid.
This Privacy Policy governs access to and use of the Website (hereinafter, the "Website") that MS ACADEMY makes available to Internet users (hereinafter, the "Users") interested in the content (hereinafter, the "Content") and services (hereinafter, the "Services") offered by MS ACADEMY on the same.
Contact email: manuel@msanchez.es .
2. Recommendations
Please read carefully and follow the following recommendations:
Keep your computer equipped with properly updated antivirus software against malicious software and spyware applications that can jeopardize your internet browsing and the information stored on your computer.
Please read and review this Privacy Policy and all legal texts made available by MS ACADEMY on the Website.
3. Information about the data that MS ACADEMY collects through the Website
For the proper functioning of the Website, MS ACADEMY may have access to the following data provided, where applicable, by the User:
Identification data: name, surnames.
Contact information: email, phone.
4. Why is MS ACADEMY authorized to process your data?
MS ACADEMY's legal basis for processing User data through this Website is the application of pre-contractual measures at the User's request.
Notwithstanding the foregoing, the legal basis for sending commercial communications will be the consent given by the user.
MS ACADEMY takes the protection of your privacy and personal data very seriously. For this reason, your personal data is kept secure and treated with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “General Data Protection Regulation” or “Data Protection Regulation” or GDPR).
This Privacy Policy governs access to and use of the service that MS ACADEMY makes available to the User interested in the services and content hosted on the Website.
With regard to this point, the User may withdraw their consent at any time by sending a message to the following email address: manuel@msanchez.es without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
5. What are the purposes of processing your personal data?
Your personal data collected by MS ACADEMY may be used for the following purposes, according to the consent given in the corresponding registration form:
To provide the services offered through the Website.
Manage, process and respond to requests, inquiries, incidents or queries from the User.
With the consent of the interested party, to receive commercial communications or information about MS ACADEMY products and services by letter, telephone, email, SMS/MMS, or other equivalent electronic means of communication.
6.- Truthfulness of the data provided by the Users
The User guarantees the accuracy of the personal data provided and undertakes to notify MS ACADEMY of any changes to said data. The User shall be liable, in any case, for the accuracy of the data provided, and MS ACADEMY reserves the right to exclude from its services any User who has provided false data, without prejudice to any other legal action that may be taken.
Users are advised to protect their data with the utmost diligence by using appropriate security tools. MS ACADEMY will not be liable for any theft, unlawful modification, or loss of data.
Any modification or update of the data must be communicated to MS ACADEMY through the means of communication provided in this Privacy Policy.
7. Data retention
Protecting the privacy and personal data of Users is very important to MS ACADEMY. Therefore, MS ACADEMY makes every effort to prevent the misuse of User data. Only authorized personnel have access to User data.
The User's personal data will be kept as long as it remains in the MS ACADEMY database for the processing purposes for which it has been provided, provided that the User has not revoked their consent, requesting the deletion of their account or the erasure of certain personal data from the Website.
Subsequently, if necessary, MS ACADEMY will keep the information locked for the legally established periods.
MS ACADEMY is committed to fulfilling its obligation of secrecy and confidentiality of personal data in accordance with applicable legislation.
8. User Rights
Users have the right to:
Access your personal data;
Request the correction of any inaccurate data;
Request the deletion of your data;
Request that the processing of your data be limited;
To object to the processing of your data;
Request the portability of your data.
Users will also have the right not to be subject to decisions based solely on automated data processing.
The User can exercise all these rights at the following email address: manuel@msanchez.es indicating the reason for their request.
The User may also send their request by regular mail to the following address: Calle Serrano, 93, 3º E.
28006, Madrid, Spain
The communication addressed to MS ACADEMY must contain the following information:
User's name and surname;
Petition that specifies the request.
Without prejudice to any other administrative or judicial remedy, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement, if they consider that the processing of their personal data is not compliant with the regulations, or if they are not satisfied with the exercise of their rights. The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint.
9. Data Security
Protecting the privacy and personal data of Users is very important to MS ACADEMY. Therefore, MS ACADEMY has taken all possible measures to prevent the misuse of your data, allowing access only to authorized personnel.
MS ACADEMY maintains adequate security for the protection of personal data in accordance with applicable legislation and has established all available technical means to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by the User through the Website, without prejudice to informing you that security measures on the Internet are not impenetrable.
MS ACADEMY is committed to complying with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.
MS ACADEMY will not be liable for any damages that may arise from the User's failure to comply with this obligation.
10.- Transfers and/or assignments to third parties
The User is informed that their personal data will not be transferred to third-party companies or national entities. User data may only be used by MS ACADEMY for purposes that serve to properly fulfill the purposes of personal data processing as set out in section 5 of this Privacy Policy.
11. Questions
If you have any questions about our Privacy Policy, please contact us by sending an email to manuel@msanchez.es .
Furthermore, if you believe that your rights are not being properly safeguarded, you have the right to file a complaint with the Spanish Data Protection Agency, whose contact details are: telephone 900 293 183; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/ and Application www.agpd.es
12.- Acceptance and Consent
The User declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the processing of said data by MS ACADEMY, in the manner and for the purposes indicated in this Privacy Policy.
13.- Use of WhatsApp Business as a customer service channel
At MS Academy Learning Solutions SL, we use WhatsApp Business as one of our customer service and query management channels.
Data controller:
MS Academy Learning Solutions SL (CIF: B75319871, C/ Serrano 93, 3º-E, 28006 Madrid, Spain).
Person in charge of treatment:
Meta Platforms Ireland Ltd., as the provider of the WhatsApp Business service, acts as the processor or co-controller of the data processing, depending on the specific use.
Purposes of the treatment:
To handle inquiries and requests made by users.
Provide information about our services.
Manage academic and administrative relationships with stakeholders.
Categories of data processed:
Phone number.
Name (if provided by the user).
Content of the messages exchanged.
Metadata associated with the use of the service (date, time, device type, etc.).
Legal basis for processing:
The processing is based on the consent of the interested party, expressed when voluntarily initiating the conversation, or on the legitimate interest of MS Academy in providing an efficient customer service.
International transfers:
When using WhatsApp, international data transfers may occur, including to the United States. These transfers are carried out in accordance with the legal mechanisms established by European regulations (for example, standard contractual clauses approved by the European Commission).
Data retention:
The data will be kept for as long as there is an active relationship with the user or as long as necessary to address their inquiry. Afterwards, it will be deleted unless required by law or there is a legitimate interest in retaining it.
User rights:
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw their consent, at any time. To do so, they can contact us via email at manuel@msanchez.es .
Additional information:
For more information on data processing in WhatsApp Business, you can consult Meta Platforms' privacy policy at https://www.whatsapp.com/legal/privacy-policy-eea .